Introducing the FridgeFTA Customer Care Center
by admin on Sep.02, 2010, under FridgeFTA Store News
Up until now we had been using emails to provide support for existing FridgeFTA Satellite Store Customers. We now have a new system in place that should streamline and speed up support and information requests. The new system is “ticket” based. If have already placed an order and have a question on the product, shipping, tech support or anything else, the Customer Care Center is your solution. Simply open a ticket (no registration required) and let us know how we can help.
You can check the ticket status on the Customer Care site and responses from staff will be automatically emailed to you.
The new system allows multiple people to help with your needs. It also provides you with a complete history of your requests should you ever need to go back and look. This system also ensures that we follow up with you to make sure your issue has been resolved after providing support.
A couple of things to note: The FridgeFTA Customer Care System is for FridgeFTA Store Customers to assist with products purchased from us only. Customer Care requests are normally handled M-F 9am – 5pm central time, so if you put in a ticket after hours the response may not come until the next business day.
Visit the FridgeFTA Customer Care Center at http://store.FridgeFTA.info/support/
